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FRPrivacy policy
Revised 15/1/2025
Who processes your personal information?
SBE France is responsible for processing the personal information you share with us. We determine how your personal information is collected and for what purposes. Our registered office: Zone Industrielle, 10 rue de la Capelle, 62280 Saint-Martin-Boulogne, France.
What personal information do we collect from our customers?
We collect the personal information you provide when you create an account or place an order on our site:
• personal information and contact details (e.g. surname, first name, address, telephone number, email);
• information about your orders (e.g. serial numbers, delivery notes, invoices);
• your payment information.
SBE France does not collect or process any sensitive personal information as defined in the GDPR (e.g. health information, political or religious beliefs, etc.). SBE FRANCE does not collect or process any personal information about minors under the age of 15 without parental consent.
How do we collect your personal information?
Your personal information is collected when you complete the form to open an account or place an order on our website, or when you call our customer service line.
What do we do with your personal information?
We only use your personal information for legal reasons according to current regulations: (i) To fulfil a contract made with you, such as a product sale; (ii) When a legal obligation requires your personal information for a particular reason, such as a legal warranty; (iii) When you give your consent, for example by subscribing to our newsletter; (iv) For our legitimate interest such as a satisfaction survey sent after an order. The table below presents the different ways we use your personal information and for what purposes, with the legal reasons.
Sharing your personal information with third parties
SBE FRANCE is responsible for processing your personal information. Some services we offer via third parties require that we share some of your personal information. Logistics: We share some of your information (only your last name, first name, and contact details) for delivery of your order. IT and hosting: The Mes Pièces Détachées is created and maintained by SBE France. The site is hosted in a secure personal information center in France. Payment: We share some of your information for your credit card payments and to prevent fraud. Customer relationship management: We share some of your information to measure your satisfaction or send you our latest offers. SBE France never sells personal information to third parties and only uses personal information for the purposes in this Privacy Policy.
How we protect your personal information
Your personal information is protected against unauthorised access, unlawful use, accidental loss, corruption and destruction. We use technical measures such as personal information encryption and control access to the systems hosting your personal information. Operational measures in place also protect your personal information, such as limiting the number of people with access to the databases storing your personal information. We regularly review our security measures and follow sector security standards and best practices. All our subcontractors with access to your personal information must provide at least the same security and personal information protection as SBE France, according to the European Regulation, GDPR.
Retention period
We only keep your personal information for as long as it is needed. The length of time depends on the purposes: providing you with services, our legitimate interests, or compliance with current regulations. When no legal or business requirement justifies keeping your personal information, it is securely deleted or rendered anonymous.
Sending personal information outside the European Economic Area
All personal information collected by the Mes Pièces Détachées site is hosted in France. None of your personal information is sent outside the European Economic Area for processing.
Your rights
Under current regulations, you have the right to access, rectify and oppose use of your personal information for legitimate reasons. To exercise your rights, send an email to: dsr@mespiecesdetachees.com or by mail to: SBE France, Zone Industrielle, 10 rue de la Capelle, 62280 Saint-Martin-Boulogne, France. Note: if the legal reason for processing your personal information is fulfilling a contract, exercising certain rights such as opposition or limitation may make it impossible for SBE France to provide you with the requested service or process your order. Consent given to use your personal information, such as for sending promotional material such as newsletters, can be withdrawn at any time. To change your newsletter subscription: https://www.Mes Pièces Détachées.com/newsletter/manage/ or click on the unsubscribe link in each newsletter. When you contact us, we respond as soon as possible and within one month. The response time may be longer if your request is complex, but we will respond within a maximum of two months. Most requests are processed free of charge, but a reasonable administrative fee may be charged for the request of a large amount of personal information. You will also be requested to provide proof of your identity for the requested information. Note: you have the right to lodge a complaint with the data protection supervisory authority in the country where you live or work, or where you believe a breach of personal information protection laws has occurred. The supervisory authority for France is the CNIL: www.cnil.fr.
Contact us
Write to our Personal information Protection Officer: SBE France, Service DPO, Zone Industrielle, 10 rue de la Capelle, 62280 Saint-Martin-Boulogne, France or: dpo@sbeglobalservice.fr.